Event Details
How to Use Generative AI to Spring Clean Your Knowledge Base
March 25, 2025 | 11:00 AM MST
Is your knowledge base (KB) struggling with outdated content and low user adoption? You’re not alone. Maintaining an up-to-date knowledge base can be time-consuming, and getting people to use it often feels like an uphill battle. In this webinar, Leslie O'Flahavan will show you how to use Generative AI to refresh outdated content and create articles that drive user engagement and adoption. You’ll walk away with best practices that save you time and ensure your KB articles stay relevant and helpful. Join us for this practical session packed with real-world examples and advice you can use immediately.
Speaker
Leslie O'Flahavan - OwnerE-WRITE
Leslie O’Flahavan, is the owner of E-WRITE, a writing training consultancy. She can help the most stubborn, inexperienced, or word-phobic employees at your organization improve their writing skills, so they can do their jobs better. She's led E-WRITE since 1996, and has tons of hands-on experience teaching customized writing courses for Fortune 500 companies, government agencies, and non-profit organizations in the U.S. and abroad. Leslie helps service and support professionals write better email, chat, social media, and text. A LinkedIn Learning instructor of six writing courses, one of her courses, Writing Customer Service Emails, has had 199,642 learners to date!
