"The EQ Edge":

Mastering Emotional Intelligence in IT Support

Join HDI Ohio for an engaging event that explores the role of emotional intelligence in delivering exceptional IT support. Whether you're a seasoned service desk pro or a student entering technology, you'll leave with valuable takeaways for empathy, resilience, and communication.

Featuring guest speaker Dominique Bredeson from Unisys

Attention Students! If you want to attend all HDI Ohio events for free, check out our Student Membership – it's only $29! A great way to connect with professionals and prepare for your future career.

What can you expect?

• Insightful talk on emotional intelligence in IT support
• Networking with fellow IT professionals and students
• Meet and mingle with HDI Ohio sponsors
• Giveaways and light refreshments

When: Thursday, August 22nd, 2025 · 2:00 PM – 4:30 PM

Where: Air Force One – 5800 Shier Rings Rd, Dublin, OH

Who?: Anyone!

Cost: HDI Ohio Members – Free
          Non-Members – $15

Food/Drink:

• Light snacks and refreshments
• Water / Soda / Coffee

What will we discuss?

• How emotional intelligence impacts service desk performance
• Techniques for improving empathy, self-awareness, and communication
• How to create emotionally intelligent teams

After you register, click below to add to your calendar:

Outlook Calendar