HDI Ohio presents:
"The Future of the Service Desk with Digital Employee Experience"

Sponsored by 

What if the help desk could move beyond reacting to issues and instead proactively fixing them or eliminate them?

Join HDI Ohio and Nexthink, the leader in Digital Employee Experience (DEX), for a session exploring how modern IT teams are transforming the role of the service desk. By leveraging real-time visibility into employee devices, applications, and digital sentiment, IT teams can shift from reactive support to proactive experience management by identifying and resolving issues before the user is even affected. 

In this workshop, Nexthink will showcase how AI-powered investigations, automated remediation, and targeted employee communications enable support teams to detect problems early, resolve them at scale, and guide users through fixes without submitting a ticket or relying on chatbots. Attendees will gain practical strategies to operationalize their teams for higher efficiency, reduce ticket volume, improve employee experience, and strengthen the overall impact of IT, all while building stronger community connections and driving measurable results.

 
What can you expect?:

• Engaging discussion on Digital Employee Experience (DEX)
• Networking with other IT Support professionals
• Appetizers and drinks!
• Raffles for giveaways!

When: Thursday, April 16th, 2026 - 3:30pm

Where: Grizzlybird Brewing Company

                    5901 Chandler Ct, Westerville, OH 43082

Who?: Anyone!

Cost: HDI Ohio Members – Free
           Non-Members – $15

Food/Drink: Happy hour to follow

Attention Students! If you want to attend all HDI Ohio events for free, check out our Student Membership – it's only $29! A great way to connect with professionals and prepare for your future career.

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